Service delivery policy
Sahi Setu sells digital services only. Nothing is shipped by post or courier, and there are no shipping or delivery charges. Everything is delivered in the app. This policy sits alongside our terms, pricing, refund policy and shipping and delivery policy.
1. Premium
Premium is switched on in the app as soon as the payment is confirmed. Confirming can take a few minutes, and the app says so while it waits. Premium renews every month until you cancel it. Its limits (documents, vehicles, evidence items, explanations, advocate and Emergency Help minutes, chats, written advice and drafts) show in the app, together with how much you have used.
2. Wallet top-ups
The money shows in your wallet in the app once your bank confirms the payment. If your bank confirms late, we tell you when it does, and it shows under Payments and wallet.
3. Advocate calls, chats and advice
Advocate and Emergency Help calls take place in the app, as internet calls. They use the minutes in Premium first, then your wallet at the per-minute rate the app shows, and the app tells you what a call used. Answers, chats and written advice are delivered in the app, and you are notified when they are ready.
4. Document drafting and explanations
Drafted documents and explanations are prepared by our team, and every draft is approved by an enrolled advocate, so they are not instant. The app shows the status at each step, and the finished document arrives in your vault.
5. MSME (Udyam) registration
After you submit your business details and pay the fee, our agent files your application on the government Udyam portal and calls you for the Aadhaar OTP the portal requires. The app shows each step (Submitted, Agent assigned, OTP call booked, Filed and Certificate ready), and the Udyam certificate is saved to your vault once the portal issues it. If we cannot file your application, the fee is refunded in full.
6. If something doesn't arrive
If you paid and did not get what you paid for, write to support@sahisetu.com or call +91 93100 29327 with the date and the amount. A payment for something you did not get is refunded in full; the refund policy says how.