Delete your Sahi Setu account
You can delete your account at any time, from the app or without it.
From the app
- Open Sahi Setu and sign in with your mobile number.
- Go to Profile, then Your data, then Close my account.
- The screen says what will be deleted and what is kept, and asks you to confirm. You can download a copy of your data first.
Without the app
If you can't use the app, follow the steps on our delete your account page. You confirm with a code we send by SMS to the mobile number your account uses, so nobody else can delete your account. If you no longer have that number, write to our Grievance Officer.
When it happens
- Nothing is deleted for 7 days. Your account works as before for that week, and you can keep it by tapping Keep my account under Your data.
- When the week is up, your account and its data are deleted permanently.
- A plan that is still running ends when the account is deleted and is not refunded. The app says so before you confirm.
- Deleting your account does not cancel a Google Play subscription. Cancel Premium in Google Play as well: Play Store, then Payments and subscriptions.
What is deleted, and what we keep
- Your profile, documents, evidence, vehicles, cases, consultations, messages, plan, wallet, household and notifications are deleted. The full list is on the delete your account page and in our privacy policy.
- Records we must keep by law, such as payment and tax records, are kept for the period the law requires, and no longer name you.
- Money left in your wallet is yours. Write to support@sahisetu.com before the deletion completes or within 30 days after it, and we return it the way it was paid.